Case Study: Payment Service Provider achieves protection of millions of credit card holders' data and PCI compliance with CyberArk

Large Payment Service Provider in the Middle East & Africa Protects its Hybrid and Multi-Cloud Environment

The payment service provider is a leading regional payments and transaction processor—serving 200+ financial institutions, 140,000 merchants and over 15 million credit cards—whose shift to digital banking increased reliance on sensitive systems and exposed it to more sophisticated cyber threats. With an outdated privileged access solution and strict regulatory requirements (including PCI DSS), the company needed stronger, more user‑friendly controls to protect cardholder data and production environments.

The company implemented CyberArk Privileged Access Manager and Endpoint Privilege Manager across on‑premises and multi‑cloud environments, securing access for 600 users in three locations in about four months with minimal downtime. The deployment standardized controls, improved operational efficiency and access speed, supported compliance (PCI DSS, ISO 27000, SOC 2 Type 2), earned near‑100% positive user feedback, and increased customer confidence during market expansion.