Case Study: Kiatnakin Phatra Bank achieves stronger security and customer trust with CyberArk Privileged Access Management

Kiatnakin Phatra Bank Implements PAM Controls To Enhance Security And Drive Operational Effiencies

Kiatnakin Phatra Bank, a Bangkok-based financial services firm formed by a 2012 merger, needed to protect customer assets and trust as it scaled its retail and wealth offerings. Rapid growth had led to many elevated, manually managed privileged accounts and hard‑coded credentials across systems, creating audit gaps and a high risk that stolen credentials could bypass defenses and harm customers and reputation.

The bank deployed CyberArk Privileged Access Manager and Secrets Manager to centralize credentials in a Digital Vault, automate password rotation, eliminate hard‑coded secrets, and integrate with its existing security stack. The result was full control and visibility over privileged access, streamlined operations and audits, reduced downtime, improved real‑time threat detection, and stronger customer confidence in the bank’s security.

Kiatnakin Phatra Bank

Narudom Roongsiriwong

Senior Vice President, Head of IT Security