Case Study: Investronaut achieves a 15% CSAT increase with CyberArk

Investronaut Boosts CSAT Score by Placing Security at the Heart of their Operations

Investronaut, a fast-growing full-stack digital marketing agency in Pune, India, needed to better secure access to business applications and third-party collaborations while improving operational efficiency. Working with CyberArk and its Identity Security Platform, including Single Sign-On (SSO), Adaptive Multi-Factor Authentication (MFA), and Workforce Password Management (WPM), the company addressed the risk of credential theft and unauthorized access across its digital marketing operations.

CyberArk implemented secure access controls, credential vaulting, and streamlined login experiences for employees and external partners, including for business-critical apps like Joomla. As a result, Investronaut strengthened its security posture, sped up procurement and deployment via AWS Marketplace, and achieved a 15% increase in CSAT, reinforcing its reputation as a security-first agency.

Investronaut

Kaustubh Ghule

Head of Operations