Case Study: Global Financial Services Firm achieves streamlined emergency privileged access and automated password management with CyberArk Privileged Account Security Solution

Global Financial Services Firm Overcomes Operational Complexity to Improve Emergency Access to Privileged Accounts

A global financial services firm with $2 trillion in assets and 200,000 employees across 60+ countries faced a resource- and workflow-heavy challenge: manual, regionally fragmented management of tens of thousands of emergency “break‑glass” privileged accounts and slow fulfillment from legacy Lotus Notes databases, creating delays, compliance complexity and heavy helpdesk burden.

The firm deployed the CyberArk Privileged Account Security Solution (including the Digital Vault and Application Identity Manager) integrated with ESSO, ticketing systems and target platforms to automate password management, approval workflows and auditing. The rollout now supports 12,000 routine privileged users, delivers automatic alerts, checked‑out access and rapid password rotation, reduces dedicated administrative effort, improved productivity and accountability, and produced successful audit outcomes.