Case Study: Global Consultancy Service Provider achieves 90% productivity improvement and 99% reduction in vulnerable accounts with CyberArk Identity (CyberArk)

Global Consultancy Enhances Security and Achieves 90% Productivity Improvement

A global consultancy with 70 offices, 5,000 employees and $700M in revenue—specializing in HR, recruitment and business consulting—was forced to pay a ransom after an identity attack and faced rising phishing, injection and identity-focused threats. Legacy controls (ADFS and in‑house MFA scripts) were hard to manage and audit as the company moved to AWS/Azure and Office 365, creating a need for stronger, seamless identity and access management for both employees and clients.

The firm deployed CyberArk Identity—rolling out three tenants in one week for SSO to 600+ apps, adaptive MFA, developer access to cloud environments and client-facing sign-on—plus User Behavior Analytics and App Gateway. Results included a 99% reduction in accounts vulnerable to compromise, a 90% improvement in security management productivity, ~10x cost effectiveness versus alternatives, automated provisioning/deprovisioning, faster incident filtering and simpler IAM during remote work.