Case Study: London Hydro achieves a secure, cloud-first infrastructure with CyberArk Identity

Cyberark workforce identity securely enables london hydro’s move to the cloud

London Hydro, the local electricity distributor for London, Ontario, needed a secure, cloud-based identity foundation to support everything from ERP systems to mobile field apps while limiting IT workload and avoiding any disruption to critical services. The utility’s priorities were single sign‑on (SSO) to simplify access for field workers, multi‑factor authentication (MFA) to strengthen security, and a solution that would reduce password-related support calls.

After evaluating vendors, London Hydro chose CyberArk Identity for consistent access policies, easy‑to‑use SSO and MFA. The implementation enabled a cloud‑first infrastructure, gave field crews seamless access to mobile apps, significantly reduced service‑desk calls, freed IT to roll out more apps, delivered surprising MDM benefits, and positioned London Hydro as a model for other utilities.

London Hydro

Mike Flegel

Cyber Security Specialist