Case Study: CDW (Managed Services Provider) achieves automated privileged credential management and audit compliance with CyberArk Privileged Access Manager

CDW enhances security and compliance internally and for its customers with pam

CDW, a large provider of technology solutions and managed services, needed a better way to manage privileged credentials used to access customer and hosted systems. The company’s growing managed‑services business relied on a manual, homegrown process to handle tens of thousands of device passwords across hundreds of customers, while also needing to demonstrate compliance with regulations such as PCI, SSAE‑16, HIPAA and NIST.

CDW implemented the CyberArk Privileged Access Manager to store, rotate and provision credentials and to automate discovery and onboarding. The solution cut password‑change times from hours to seconds, provided a secure, auditable repository that simplified compliance and forensics, sped customer provisioning, and supported multiple platforms—giving CDW operational efficiency and a competitive security advantage.

CDW

Jason Owens

Manager IT Governance and Information Security