Case Study: Leading Retail Mortgage Company achieves streamlined password management and secure access with CyberArk

Leading Retail Mortgage Lender Streamlines Password Management and Accelerates Secure Access with CyberArk

Leading Retail Mortgage Company, a fast-growing retail mortgage lender, was struggling with a patchwork of password tools and risky credential-sharing practices across spreadsheets, sticky notes, email threads, and multiple password managers. These fragmented processes created operational headaches, delayed access, and made it difficult to meet compliance requirements such as SOX and FIPS 140-2. The company turned to CyberArk, using the CyberArk Identity Security Platform and CyberArk Workforce Password Manager to modernize secure access.

CyberArk centralized password management, replaced scattered tools with shared team folders and policy-driven controls, and extended secure access across workforce, developers, endpoints, and privileged users. The result was stronger auditability, easier onboarding, and much faster credential handling through auto-capture and auto-fill. The company also expanded adoption from an initial 200 users to nearly four times that number, while gaining full traceability for shared accounts and a dramatically improved position for audits and compliance.