Case Study: Geordie Bakers boosts wholesale efficiency with Cybake Bakery Software

Geordie Bakers - Customer Case Study

Geordie Bakers, a major daily bread wholesaler based in Newcastle upon Tyne, faced a significant operational challenge as its business grew. The company was inundated with a large volume of daily orders that required manual data entry by office staff, a time-consuming process that was inefficient and hampered further growth. This led them to seek an automated software solution, and they turned to vendor Cybake Bakery Software after a previous attempt with a different package failed to deliver.

The implementation of Cybake's software provided an immediate and transformative solution. A key feature was the EDI transfer capability, which drastically reduced the time required for order processing; a task that previously took an employee four hours a day was reduced to just five minutes. The cloud-based Cybake system also proved intuitive and easy for new staff to learn, improving both staff retention and operational flexibility by allowing employees to work and troubleshoot from home.

Geordie Bakers

Kevin Tinkler

Customer Service Manager