Case Study: a leading hotel reservation platform onboarded 12,000 properties with Cybage

World's Largest Travel Company onboards 12,000 properties with Cybage

Cybage provided support services to a leading hotel reservation platform, which is the world's largest travel company. The customer needed to streamline its process for onboarding new hotel properties, reduce technical discrepancies, and maintain rate parity across various online travel agencies to support its business expansion.

The solution implemented by Cybage included providing 24x7 email support, assisting with technical integrations, and performing rate parity checks. As a result, Cybage helped the platform successfully onboard 12,000 new properties and integrate with over 60 channel managers. They maintained a customer satisfaction score above 92% and achieved a 35% rate parity compliance among the properties.