Case Study: a retail bank improves credit card origination decisioning with Cybage

Retail Bank reduces credit card processing time by 30% with Cybage

Cybage was engaged by a retail bank to overhaul its outdated credit card origination platform. The bank needed to simplify and automate its application process to enable quicker, more objective decisioning. Additional challenges included developing a centralized fraud tracking system for compliance and creating a highly available platform with seamless integration into external banking technology services.

Cybage re-engineered the platform using the low-code OutSystems framework for speedy delivery and refactored complex business rules using Provenir. The solution included a white-label platform for partners and a centralized fraud portal. As a result, Cybage helped the bank reduce credit card processing time by 30% and achieve up to 50% quicker fraud resolutions through automated decisioning that minimized manual errors.