Case Study: a leading hospitality technology innovator reduces revenue leakage with Cybage's proactive 24x7 support

Leading Hospitality Technology Innovator boosts profit 11% with Cybage proactive 24x7 support

Cybage assisted a leading hospitality technology innovator that provides cloud-based solutions for the global hotel industry. The customer faced challenges with revenue leakage due to production issues and needed to ensure its application stack was always operational for its global operations. It required 24x7 infrastructure support and more efficient management of its Network Operations Center (NOC).

To address this, Cybage provided proactive 24x7 support services, managing operations for application, system, and network engineering. The solution included a 365-day help desk for all ticket levels and support for DevOps operations. This resulted in an 11% increase in profit for the customer, over 30,000 tickets handled annually, and a 95% turnaround time for acknowledging critical tickets within five minutes. Cybage also achieved 100% first-time resolution for service requests settled within 24 hours.