Case Study: a leading hospitality solutions provider achieves faster guest experience modernization with Cybage

leading hospitality solutions provider boosts revenue 15–20% with Cybage

Cybage partnered with a leading hospitality solutions provider, a global partner to hotel chains, which sought to enhance its platform using Generative AI. The client needed to leverage historical data to resolve hotelier issues faster, modernize its central reservation system (CRS), and build integrated applications for seamless data flow with third-party travel partners.

Cybage developed a GenAI solution to identify proven methods from past cases and created a BI application for key metrics. They modernized the CRS by migrating to microservices, built a greenfield backend for onboarding, and facilitated integrations with numerous travel systems. This reduced effort for resolving hotelier issues by 50% and cut CRS maintenance by 40%, while helping the client achieve a 15-20% increase in overall revenue and manage over 25,000 hotel properties.