Case Study: a global technology company automates 60% of service requests with Cybage's ServiceNow ITOM implementation

Global Technology Company automates 60% of service requests with Cybage

Cybage assisted a global technology company founded in Japan that needed to spearhead its IT Operations Management (ITOM) modernization. The customer faced challenges with integrating disparate tools and systems, minimizing manual intervention, and migrating from BMC Remedy to a new platform to monitor the lifecycle of all ITSM processes.

The solution implemented by Cybage involved a ServiceNow ITOM implementation. This provided seamless analytics, managed the asset lifecycle, and fostered integrations to unify applications. As a result, Cybage helped automate 60% of service requests, which led to a 35% decrease in service tickets and achieved 30% savings in IT support costs. Operational efficiency was improved by 15% through this automation and the new unified records system.