Case Study: a leading global hospitality enterprise achieves secure, role-aware knowledge discovery with Cybage's Agentic AI on AWS

Global Event and Hospitality Technology Company reduces knowledge discovery effort by up to 30% with Cybage

The client, a leading global hospitality enterprise with thousands of properties, faced a significant challenge with its geographically distributed workforce spending excessive time locating documents across fragmented knowledge sources like SharePoint and OneDrive. They sought to modernize productivity with a secure, enterprise-grade Generative AI assistant and engaged Cybage to build an Agentic AI platform on AWS to unify these siloed systems.

Cybage implemented a four-layer Agentic AI platform on AWS featuring a SmartPal Agent Orchestrator, a multi-model LLM layer, and an advanced retrieval engine with hybrid search. This solution enabled secure, role-based access to centralized knowledge, resulting in a 30% reduction in effort for knowledge discovery, improved response relevance, and strengthened governance through RBAC and SSO integration.

Global Event and Hospitality Technology Company