Case Study: a prominent U.S. café brand achieves omnichannel customer experience and digital sales growth with Cybage

a prominent U.S. café brand drives 90% of business through app payments with Cybage

The customer, a prominent U.S. café brand, needed to provide a seamless omnichannel experience across web, mobile, and in-store touchpoints. They sought a unified digital platform from vendor Cybage to enable table booking, pre-ordering, payments, and e-gift card redemption, along with robust third-party integrations for smooth operations.

Cybage developed an interactive website and native mobile applications, integrating systems like OLO for order management, Brink POS for pricing, and Level Up for loyalty programs. This solution significantly enhanced customer experience and drove digital sales, resulting in 90% of the client's business flowing through app-driven digital payments and providing valuable real-time data insights for strategic decision-making.