Case Study: a new-age hospitality technology provider achieves 33% higher hotel efficiency with Cybage

a new-age hospitality technology provider boosts hotel efficiency by 33% with Cybage

Cybage assisted a new-age hospitality technology provider, a leading global company with over 683,000 hotel staff members, in addressing its challenges with tracking in-house maintenance, repair, and guest requests. The customer needed more visibility on customer complaints and an automated system to improve service delivery and the overall guest experience.

To solve this, Cybage developed a workflow to log and assign work orders and created a mobile application for real-time tracking of housekeeping assignments. They integrated project management software for prioritization and automated the creation of preventive maintenance work orders. This solution delivered significant results, including a 33% increase in maintenance team efficiency, a 20% decrease in guest room complaints, and a 50% reduction in room check-in wait times. Ultimately, Cybage's work helped prevent $90 million in potential guest service incidents and contributed to $148 million in profit for the customer.