Case Study: a major domestic postal carrier in Singapore transforms into a 3PL ecommerce provider with Cybage

a major domestic postal carrier in Singapore boosts customer onboarding by 200% with Cybage

The customer, a major domestic postal carrier in Singapore, was seeking to transform into a 3PL ecommerce service provider. Their challenges included a complex customer onboarding process, a need to integrate multiple Order Management Systems, and a lack of transparency in shipment tracking. They engaged vendor Cybage to implement a cloud-based Warehouse Management System (WMS) to address these issues and boost operational productivity.

Cybage implemented the Infios WMS on AWS cloud, which included integrating automation and robotic systems and developing a custom integration layer. This solution simplified onboarding and supported diverse data formats. Cybage also developed a last-mile delivery solution. The results were significant: a 200% upsurge in customer onboarding, a 50% increase in order picking accuracy, and a 40% growth in operational productivity. Furthermore, new customer acquisitions increased by 60% and customer support incidents dropped by 80%.