Case Study: a leading U.S. HCM platform achieves modernized UX and lower tax-filing costs with Cybage

a leading u.s. hcm platform saves 100% in tax filing costs with Cybage

The client, a leading U.S. HCM platform, faced increasing usability gaps and operational inefficiencies. Their key challenges included an outdated UI, poor application performance, and high costs from relying on third-party providers for tax filing. They engaged Cybage for a digital transformation to modernize the platform and develop new mobile applications.

Cybage led an end-to-end technology transformation, reengineering the mobile app with a cross-platform framework and implementing a direct IRS tax-filing solution to eliminate third-party costs. This resulted in 100% cost savings on tax filing, supported over 300 clients, and enabled more than 125,000 users to file forms directly within the platform. The vendor's solution delivered high performance, scalability, and an enhanced customer experience that increased conversions.