Case Study: a leading postal service provider doubles customer onboarding with Cybage's integrated WMS technology ecosystem

a leading postal service provider doubles customer onboarding rate with Cybage

The customer, a leading postal service provider based in Singapore, engaged vendor Cybage to build a new technology ecosystem for its e-commerce and logistics services. The challenge was to integrate and automate its legacy systems while supporting multiple data formats to improve operations and customer onboarding.

Cybage integrated a warehouse control system with InfiosWMS to create a unified technology ecosystem. This solution doubled the customer onboarding rate (a 200% increase), improved order-picking accuracy by 50%, and reduced customer support incidents by 80%. Operational productivity also surged by 40%, and the vendor achieved a go-live for a new web store in just four weeks.