Case Study: a leading Kuwait-based electronics retailer achieves scalable omnichannel commerce with Cybage

a leading Kuwait-based electronics retailer scales omnichannel commerce with Cybage across 300+ global brands

Cybage was engaged by a leading Kuwait-based electronics retailer, part of a multi-billion dollar conglomerate, to overhaul its Magento-based omnichannel commerce platform. The client faced challenges with slow order processing, disconnected legacy systems, inefficient workflows, and a lack of visibility across operations, which hindered its growth and scalability into new markets.

Cybage revamped the solution by conducting an architectural review and consolidating third-party functionalities within Magento. They integrated the legacy stores, SAP, and payment gateways, re-engineered the catalog and order management systems, and performed a UX revamp. This resulted in a well-connected offline-online ecosystem, increased operational efficiency, and improved order processing times through better resource utilization and product synchronization.