Case Study: a leading healthcare cloud solutions provider achieves 50% higher customer retention with Cybage

a leading healthcare cloud solutions provider boosts customer retention by 50% with Cybage

Cybage was engaged by a leading healthcare cloud solutions provider, which serves over 60,000 medical providers, to address critical challenges. The client needed to migrate its legacy analytics application to a modern web-based platform to eliminate OS compatibility issues, remove dependency on Adobe Flash, enhance data export capabilities, and improve overall application security and scalability.

The solution from Cybage involved migrating the analytics application from a desktop to a web app, replacing the Flash dashboard with a modern web version, and implementing MFA authentication. This eliminated OS and Flash Player constraints and allowed the seamless export of over 100 million records. As a result, Cybage helped boost the client's customer retention rate by over 50% while optimizing application performance and user security.