Case Study: a global event and hospitality technology company strengthens system reliability with Cybage’s Generative AI services

a global event and hospitality technology company cuts repetitive ticket analysis time by 50% with Cybage

The customer, a global event and hospitality technology company, faced operational challenges including limited visibility into past solutions and heavy reliance on manual searches, which delayed troubleshooting. To enhance system stability, they engaged vendor Cybage to implement generative AI services.

Cybage developed a production-grade, AI-powered chatbot using the existing Rally tickets as a knowledge source. This solution led to a 50% reduction in analysis time for repetitive tickets and a 30% reduction in the number of logged tickets. The vendor's work also achieved a 70%+ user satisfaction rate, significantly improving operational efficiency and engineering productivity.

Global Event and Hospitality Technology Company