Case Study: a global communication and utility service provider boosts CRM performance with Cybage's MS Dynamics CRM 2011-powered CCRM 2.0

a global communication and utility service provider cuts implementation time and cost with Cybage

Cybage was engaged by a global communication and utility service provider, a leader in relationship management solutions for the telecom and utilities domains. The client needed to build and introduce a new Microsoft Dynamics CRM-powered customer care solution to drive more value into customer relationships and create a sustainable competitive advantage.

Cybage developed and deployed the CCRM 2.0 system, which was powered by MS Dynamics CRM 2011. The solution used a unique PlaceHolder Entity Framework for integration and extended the CRM through its SDK. This reduced implementation cost and time to market, enhanced the customer experience with proactive services, and improved sales through powerful sales management. Cybage's solution also boosted company efficiency by providing a consolidated view for customer service representatives.