Case Study: a full-service technology provider achieves unified workflows and faster customer service with Cybage

a full-service technology provider cuts service ticket turnaround time by 80% with Cybage

The client, a full-service technology provider, was struggling with fragmented systems and data silos after its business transformation. This led to manual processes, inconsistent reporting, and high costs from overlapping software licenses. Cybage was engaged to address these challenges and improve data utilization.

Cybage consolidated the client's infrastructure onto a single cloud-based platform, integrating tools like eAutomate and ConnectWise. This solution automated workflows and introduced real-time notifications. The results were significant, including an 80% reduction in service ticket turnaround time, a 30% improvement in customer engagement, and multi-million dollar forecasted outcomes from new cross-selling opportunities.