Case Study: a Canadian luxury hotel chain achieves 100% guest request handling success with Cybage

a Canadian luxury hotel chain boosts guest tracking success to 100% with Cybage

Cybage helped a Canadian luxury hotel chain overcome challenges in guest communication and service tracking. The hotel needed a seamless ticketing system to monitor guest activities across its many properties, manage service requests, and eliminate communication lapses between guests and staff to improve the overall guest experience.

The solution implemented by Cybage included backend analytics for quick ticket resolution, a chat application for seamless interaction, and a centralized web and mobile application for employees. This resulted in a 100% success rate in tracking and handling guest requests, an increase in guest experience ratings from 5 to 8, and the efficient handling of over 700 tickets with room for significant growth. The mobile app also reduced service delivery time from 15 minutes to just 5 minutes.