Case Study: Eminent Hospitality Technology Provider achieves 50% higher conversion with Cybage Software

Cybage Assisted an Eminent Hospitality Technology Provider Boost Its Client’s Revenue by a Whopping 50%

Eminent Hospitality Technology Provider, a trusted hotel partner with more than three decades of industry experience, needed a better way to deliver personalized guest experiences, improve hotelier navigation, and increase sales productivity and retention. The company was looking for deeper guest insights, more targeted communications, and stronger remarketing strategies to drive sustainable revenue.

Cybage Software helped by implementing a cloud-based, data-driven customer engagement solution with personalized email workflows, booking engine optimization for cart abandonment recovery, guest profile consolidation, loyalty program configuration, and reporting dashboards. Cybage Software’s solution helped generate 400,000+ reservations from email marketing each year, lifted conversion rates by 50% through marketing automation, drove 7% incremental monthly bookings from remarketing, and supported a room-upgrade conversion ratio of about 15%.