Case Study: Leading Cloud-Based Call Center Application Provider achieves 71% conversion growth with Cybage Software

Cybage assisted a new age cloud-based call center application provider to boost its client’s revenue by a whopping 71%

Leading Cloud-Based Call Center Application Provider needed to improve hotel call-to-book ratios, raise ADR, and better support third-party call centers with seamless reservation changes and call analysis. Cybage Software was brought in to help enhance its cloud-based, data-driven call center application used by hotels worldwide.

Cybage Software implemented a unified solution for in-house and third-party call centers with reservation booking/modification capabilities, rate workflow automation, loyalty and voucher integrations, multilingual support, and a user-friendly agent interface. The results included a 71% net conversion rate, 91% improvement in auditing and quality assurance, 13% less waiting time, 25% broader European coverage through six-language support, 17% better multichannel campaign performance, and a 19% increase in bookings from vouchers.