Case Study: a leading cloud-based EMR and practice management platform for outpatient therapy achieves multilingual patient communication across 20+ languages with Cybage's AI translation solution

a leading cloud-based EMR and practice management platform for outpatient therapy enables communication across 20+ languages with Cybage Software

The customer, a leading cloud-based EMR and practice management platform for outpatient therapy, faced high costs and workflow disruptions due to its reliance on third-party translation services. Language barriers were limiting effective communication between its providers and patients. Cybage Software was engaged to address this challenge.

Cybage Software integrated Azure AI Speech and Azure AI Translator into the customer's existing platform. This solution enabled real-time, two-way multilingual communication across 20+ languages directly within the clinical workflow. The results included enabling 185+ clinic locations, eliminating the need for external tools, and ensuring 100% data privacy as no conversation content was retained.