Case Study: Disengagement and Performance Management achieves stronger contractor compliance with CXC Global

Supporting Hiring Managers Through Disengagement and Performance Management

CXC Global supported a customer facing disengagement and performance management challenges among contractors allocated through an in-house technology system. The client needed to stop unauthorized job swapping, which had created conflicts of interest and led to one incident involving falsified timesheets and mishandled parts.

CXC Global investigated the issue by interviewing the contractors, reviewing their contracts, and documenting its findings. Based on the evidence, the client terminated the contractors without notice and then worked with CXC Global to introduce a formal written process for job changes through the hiring manager, helping prevent future misconduct and reinforcing expectations for all contractors.