Case Study: Information Technology Company improves timesheet compliance and timeliness with CXC Global

Improving the timeliness and compliance of timesheets

The Information Technology Company is a global IT services and technology solutions provider with a large non-employee workforce supporting clients across government, financial services, and commercial sectors. It faced major challenges with manual and inconsistent timesheet processes, limited oversight, missed payments, compliance risks, and incorrect timesheet versions while working with its previous workforce management provider. CXC Global was brought in alongside Randstad to help manage its contingent workforce program.

CXC Global provided a dedicated client services team to handle timesheet, payroll, and tax queries, and initially used manual workarounds to ensure contractors were paid accurately and compliantly. The vendor identified under-minimum-wage payments, supported contract and rate reviews, kept the client informed of legislative changes, and helped implement stronger compliance checks and process improvements. As a result, CXC Global achieved 100% of SLA targets for invoice and payment timeframes and accuracy, while helping the client avoid fines and legal fees through improved compliance and cost savings.