Case Study: Large Australian Energy Company achieves greater workforce visibility and $21M+ savings with CXC Global

Developing and implementing Australia's largest non-employee management program

Large Australian Energy Company, a leading Australian energy retailer listed on the ASX, faced major contingent workforce sourcing and management challenges, including limited visibility into contractor contact details and work sites during the Queensland floods. To address risk, safety, compliance, and payroll issues across a non-employee workforce of up to 1,500 workers, they turned to CXC Global for contractor management and workforce support.

CXC Global implemented a contingent workforce management solution that included non-employee engagement, payroll, management, and remuneration services, integrated alongside the customer’s RPO partner under a shared operating model. The result was stronger reporting and governance, 99.5%+ payment and invoicing accuracy, improved worker and hiring manager satisfaction from 65% to 85%, and more than $21M in savings over three years.