Case Study: National Transport Organisation controls contingent workforce costs with CXC Global

Controlling costs through outsourced workforce management

National Transport Organisation, a national operator managing urban toll roads across Australia, was struggling with a fragmented contractor recruitment model spread across 15+ agencies. This led to inconsistent onboarding, agreements, rates, and supplier margins, limited visibility into workforce data, and made it difficult to make fast, accurate hiring decisions. They partnered with CXC Global for outsourced contingent workforce management.

CXC Global implemented a contingent workforce management solution covering contractor onboarding, management, lifecycle management, payroll, and reporting. The program quickly delivered stronger compliance and oversight, with standardised checks for police clearance, insurance, and superannuation, plus detailed workforce reporting. Within six weeks, the organisation reduced agency margins from 24% to under 14%, generated around $180,000 in savings, and identified a compliance gap where 20% of active contractors had not completed mandatory police checks.