Case Study: Major Hotel Chain Company achieves successful merger cutover with Cutover

Major Hotel Chain Merger Successfully Executed on Cutover

Major Hotel Chain Company faced a highly complex merger across 100 million external users, 300,000 internal users, 17 systems, and 458 releases, requiring a coordinated cutover strategy for its reservations and loyalty business units. To manage the scale of the change, the company brought in Cutover and a third-party consulting firm to help orchestrate the many interdependent IT activities and make the transition visible to a large stakeholder group.

Cutover was implemented eight weeks before the first major go-live to centralize tasks, automate reporting, improve incident governance, and support rehearsals for events involving up to 500 people. The result was a successful cutover weekend with tasks, releases, and communications logged in real time for continuous improvement and executive reporting. Major Hotel Chain Company reported that the merger ran more smoothly because of Cutover’s event orchestration and observability capabilities.