Case Study: a major global bank achieves coordinated global response during AWS outage with Cutover Respond

Major Global Bank coordinates 1,800+ people in a 35.5-hour AWS outage with Cutover

A major global bank faced an unprecedented crisis when a massive 35.5-hour AWS regional outage struck, impacting hundreds of its services globally. The challenge was coordinating a response across over 1,800 individuals, managing more than 200 recovery tasks, and providing real-time visibility to senior stakeholders without descending into chaos. The bank utilized Cutover Respond as its central hub for major incident management to mitigate this complexity.

The solution from Cutover provided a single platform for cross-functional orchestration, centralizing all activities and communications. This enabled the bank to seamlessly execute over 200 coordinated recovery tasks and manage 12 concurrent Zoom bridges. The use of Cutover Respond resulted in 40 times more tasks being captured for continuous improvement than with manual methods and prevented what could have been tens of millions in extended downtime losses.