Case Study: British Multinational Bank improves change orchestration with Cutover

Global payments team in multinational bank improves ongoing technology change with Cutover

British Multinational Bank’s Global Payments team needed a better way to orchestrate the 29,000 changes tied to its continuous transformation. Manual spreadsheets and processes could no longer handle the volume and complexity of releases across its payments platforms, and the lack of enterprise-wide visibility made it hard to spot conflicts, manage risk, and keep the change schedule aligned to business goals. The team turned to Cutover for a more effective enterprise release management capability.

Cutover replaced spreadsheets and other manual tools with a collaborative change management platform featuring multi-runbook dashboards and real-time reporting. This gave the bank better visibility into upcoming changes, earlier warning of contention, and more accurate planning, helping it optimize release windows and reduce reliance on manual meetings. As a result, British Multinational Bank increased change capacity by up to 30% and Cutover helped cut failed or delayed changes by half.