Case Study: American Multinational Investment Bank successfully deploys ServiceNow with Cutover

American Multinational Investment Bank - Customer Case Study

American Multinational Investment Bank was struggling to deploy ServiceNow across the organization after multiple delays caused by weak governance, unclear ownership, and difficulty managing dependencies. The release team was using Microsoft Project, but it could not handle the complexity of the deployment, and every delay meant the bank was paying for a SaaS product without realizing its benefits.

Cutover migrated the ServiceNow deployment plan into its Work Orchestration and Observability platform, giving stakeholders better visibility into dependencies, durations, and progress while enabling teams to collaborate through daily standups and task-based notifications. With Cutover, the bank successfully deployed ServiceNow on time after several failed attempts, and Cutover was then mandated for subsequent releases and legacy infrastructure decommissioning.