Case Study: Tumble reduces support tickets with CustomGPT.ai

Revolutionizing E-Commerce Customer Support with Tumble

Tumble, an e-commerce company, faced the challenge of providing personalized customer support around the clock without increasing staffing costs. Their live support team was limited to Eastern Time hours, creating a barrier for customers in other time zones. To address this, they turned to the vendor CustomGPT.ai for a secure and accurate AI solution to handle product inquiries.

CustomGPT.ai implemented a no-code, customized chatbot integrated directly into Tumble's website. This solution provided 24/7 support, answering common questions and guiding customers on product sizing. The results were significant, with the AI deflecting hundreds of support tickets. Customers now spend an average of ten minutes per session with the agent, receiving immediate and accurate help, which expanded service coverage without any additional staff.

Tumble

Rachel Chen

Director of Strategy and Marketing