Case Study: Bernalillo County achieves lower support costs and faster self-service with CustomGPT.ai

BernCo’s AI Playbook for Scaling Customer Support with Less

Bernalillo County (BernCo) was facing the challenge of its support team being overwhelmed by routine inquiries, with no budget to hire additional staff. The county needed a way to provide 24/7 instant answers, improve efficiency, and empower its team to focus on high-value work. They turned to CustomGPT.ai to implement an AI solution.

CustomGPT.ai provided a no-code platform that allowed BernCo to quickly launch a 24/7 AI assistant trained on its own documentation. The solution included multiple specialized support bots and integrated with phone and email systems. The measurable results for BernCo were significant, including over $108,000 in net savings, an 80% lower cost per interaction, and a 4.81x return on investment, all achieved without adding headcount.

Bernalillo County

Kenneth Edward Scott Jr

Deputy Assessor of Operations