Case Study: Bernalillo County does more with less using CustomGPT.ai

AI Support in Government Bernalillo County Does More with Less

Bernalillo County (BernCo), a government agency responsible for property valuation, faced a challenge of overwhelming resident inquiries about routine tax questions. With a tight budget that prevented hiring more staff, their team was bogged down by calls and walk-ins, leading to long wait times and incomplete applications. They turned to CustomGPT.ai for a solution to improve efficiency and service.

Using CustomGPT.ai's no-code platform, BernCo rapidly deployed a multi-channel AI support system. The solution included chatbots for instant, 24/7 answers and was integrated to handle phone and email queries. This resulted in significant savings of over $108,000, an 80% reduction in cost per interaction, and a 4.81x ROI, allowing staff to focus on more complex resident needs.

Bernalillo County

Kenneth Edward Scott Jr

Deputy Assessor of Operations