Case Study: Salesforce builds a clinical research collaboration platform with Customertimes

Salesforce launches clinical research platform across 65,000 employees with Customertimes

Customertimes partnered with Salesforce, a leading global life sciences organization, to address the challenge of disconnected stakeholders and fragmented workflows in clinical research. Their existing systems made collaboration between investigators, healthcare providers, and patients slow and inefficient, while also limiting visibility into study progress.

The solution designed by Customertimes was a Salesforce-based platform built on Service Cloud and Experience Cloud. This provided a centralized system for managing studies, enabling real-time tracking and streamlined patient referrals. The implementation resulted in faster collaboration, improved visibility for all users, and more efficient clinical trial processes.

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