Case Study: Midmark achieves scalable end-to-end operational control with Customertimes integration architecture

Midmark rebuilds 2000-employee integration architecture with Customertimes

Midmark, a global manufacturer of healthcare equipment and software, faced significant challenges with its fragmented integration infrastructure. Their growth had outpaced their systems, leaving them without a unified data layer, limited internal expertise, and underperforming legacy integrations. To solve this, Midmark partnered with Customertimes to rebuild its architecture from the ground up.

Customertimes implemented a new integration foundation using MuleSoft and Azure, establishing a centralized governance team and a redefined delivery lifecycle. This provided Midmark with a real-time, unified data store and end-to-end operational control across its medical, dental, and veterinary divisions. The solution delivered by Customertimes gave the company a scalable platform for smarter decision-making and the confidence to pursue more ambitious business objectives.

Midmark