Case Study: LL Flooring modernizes 200+ integrations and customer insights with Customertimes

LL Flooring migrates 200+ integrations to SAP BTP with Customertimes

LL Flooring, a major US specialty retailer of hard-surface flooring, faced the challenge of modernizing its aging and complex on-premise SAP PI/PO integration infrastructure. With over 200 interfaces connecting 23 systems, the migration to SAP BTP Integration Suite needed to be executed with zero disruption to its hundreds of retail stores. Customertimes was engaged to navigate this high-stakes technical migration.

Customertimes designed a structured, phased migration approach using SAP's native tooling to successfully move all interfaces to the cloud. In parallel, they built a Customer 360 View application that unified data from across the business. The solution delivered a modern, scalable integration core with no operational disruption and provided LL Flooring's teams with a complete view of every customer for faster, more informed decision-making.

LL Flooring