Case Study: a leading US health plan provider achieves scalable Health Cloud integration with Customertimes and MuleSoft

Leading US Health Plan Provider powers one of the largest Health Cloud rollouts with Customertimes

Customertimes was engaged by a leading US health plan provider to overcome a critical challenge in one of the country's largest Salesforce Health Cloud implementations. The client faced substantial complexity from enormous volumes of disparate patient and partner data across multiple sources, which created bottlenecks for onboarding new partners and threatened to overload the Health Cloud instance, risking performance and data integrity.

The solution implemented by Customertimes was a scalable MuleSoft integration framework. This layered, configuration-driven architecture processed data through discrete layers, normalized it into an enterprise model, and used EDI for high-volume feeds. The results established a master data management gold standard, offloaded data reconciliation from Health Cloud to improve its performance, and drastically cut the time and cost of onboarding new data partners. Customertimes also built a pipeline to AWS Redshift for trustworthy Tableau reporting, creating a foundation for future predictive analytics.