Case Study: SchoolPad prevents potential churn by identifying 30 at-risk accounts within 2 weeks with CustomerSuccessBox

SchoolPad identifies at-risk accounts within 2 weeks of signing up with CustomerSuccessBox and prevents potential churn

SchoolPad, a mid-market Ed Tech company based in India that helps schools streamline teacher admin tasks and parent-teacher communication, was struggling with a reactive customer success model: onboarding ran smoothly but post-onboarding customers often went quiet, leaving churn to appear as a surprise. To change this, SchoolPad adopted CustomerSuccessBox’s customer success platform to gain visibility into real product adoption and account health.

CustomerSuccessBox enabled SchoolPad to calculate Account Health and set up Risk Alerts from telemetry, allowing the team to spot partial-usage customers who were vulnerable to switching. Within two weeks of deploying CustomerSuccessBox, SchoolPad identified around 30 at‑risk accounts; CSMs then intervened to re-educate and train users and sponsors, preventing potential future churn and improving retention.

SchoolPad

Abhiraj Malhotra

Founder and CEO