Case Study: Aislelabs achieves a single source of truth and higher CSM productivity with CustomerSuccessBox

Aislelabs establishes a single source of truth with CustomerSuccessBox

Aislelabs, a Toronto-based provider of advanced Wi‑Fi location marketing, advertising and analytics, faced fragmented customer data across CRM, Google Drives, ticketing and billing systems that left Customer Success Managers switching between tools and managers blind to account stage, product-usage health and relationship status. To solve this, Aislelabs selected the CustomerSuccessBox platform to centralize customer information and improve visibility.

CustomerSuccessBox integrated Aislelabs’ CRM, billing, ticketing and product-usage data to create a single source of truth, added Alerts to flag usage drops and engagement gaps, and provided an Account 360 view that captures touchpoints like emails and calls. The result: Aislelabs’ 25-member success team now runs meetings directly from CustomerSuccessBox, eliminated blind spots around customer health, and significantly improved CSM productivity and proactiveness, freeing up more time for customer-facing work.

Aislelabs

Keerthi Abinesh Ravikumar

Customer Success Manage