Case Study: Lincoln Davies Building Supply grows its customer list and cuts support costs with Customers.ai

Lincoln Davies Building Supply boosts customer list 111% with Customers.ai

Lincoln Davies Building Supply, a family-owned hardware and lumber business, sought to reduce the time spent on customer support and grow its customer list. To achieve this, they implemented a website chatbot from the vendor Customers.ai to handle frequently asked questions and promote sales.

The solution from Customers.ai involved deploying an automated chatbot on the company's website to greet visitors, answer common questions, and offer promotions. This resulted in a 25% decrease in online support costs and a 111% increase in their customer list, successfully meeting their business goals.

Lincoln Davies Building Supply