Case Study: Lincoln Davies Building Supply grows customer lists and cuts support costs with Customers.ai

Lincoln Davies Building Supply

Lincoln Davies Building Supply, a family-owned hardware and lumber business, sought to reduce its customer support burden and make its website a more effective tool for driving sales. Their goal was to offload frequently asked questions from their staff and find a better way to engage potential customers online. To address this, they worked with the vendor Customers.ai to implement a website chatbot.

The solution from Customers.ai was a chatbot that greeted website visitors with a product catalog and a promotional offer. It was programmed to answer common FAQs, which decreased time spent on customer support by an estimated 25%. Furthermore, the chatbot successfully grew the company's customer list by 111% by capturing every conversation and incentivizing loyalty with sales promotions.

Lincoln Davies Building Supply

Ed Jones

Owner