Case Study: Paymo boosts customer engagement with Customerly

Paymo boosts customer engagement by 20% with Customerly

Paymo, a work and project management platform, sought to replace its existing customer communication tool, Intercom, due to its high cost. They needed a reliable solution that offered similar features like live chat and marketing automation at a more affordable price point without compromise. This led them to evaluate several alternatives, including the vendor Customerly.

Paymo implemented Customerly's platform, which provided a feature-complete suite including live chat, marketing automation, and in-app surveys. The results were significant, with the company seeing a 20% increase in engagement rates from potential customers after launching automated workflows. The solution also improved team collaboration and productivity. Customerly provided the scalable and affordable infrastructure Paymo needed for its support and marketing operations.

Paymo