Case Study: WIN Reality achieves 4x more booking sessions with Customer.io

How WIN Reality transformed their customer engagement

WIN Reality, a sports technology startup using Customer.io, struggled to activate first-party data across a fragmented martech stack. With tools split between Klaviyo, HubSpot, and AWS, the team relied too heavily on email and couldn’t easily personalize messages, track in-app behavior, or respond to real-time buyer intent.

Customer.io helped WIN Reality centralize customer data and marketing automation with Data Pipelines and Journeys, enabling real-time segmentation, personalized email, SMS, and push campaigns. The result was a fully automated lifecycle workflow and a 4x increase in booking sessions in just four months, while giving the marketing team full control over messaging and better conversion from owned channels.

WIN Reality

Madi Sacks

WIN Reality